HER

Sign up & Log in 6

• I tried to create an account with Facebook, but it failed.
• How do I reactivate my account?
• I don't have Facebook or Instagram
• I did not meet the authentication criteria
• Can I hide my profile when I join the community?

See all 6 articles

Reporting a Profile 1

• I reported someone by mistake

Suspended profiles 2

• My profile has been suspended - what do I do?
• I broke the Community Guidelines by mistake but would like to update my Profile

Location 2

• My location is not updating on the app since I changed location
• I didn't enable location services when I signed up - how do I turn them on?

Account Settings 4

• My account settings are not being saved
• What does the heart icon mean on someone's profile?
• How can I suggest a gender or sexual identity?
• I updated my email address but it has not saved

Meet Profiles 2

• Why am I seeing the same profiles in Meet?
• Are my filters broken, I’m seeing girls too far away?

HER Premium 3

• My HER Premium features aren't working
• I don't want to pay to use Her
• Cancelling a Premium Subscription

Feed 2

• How do I change what I see in the Feed?
• How can I delete a post that I made to the Feed?

Blocked & Unavailable profiles 2

• I keep seeing an alert that says ‘User Not Available’
• I blocked someone by mistake and want to undo that block.

Bugs & Error Messages 2

• My app keeps crashing
• I keep seeing an error message

Closing Account 5

• I deleted HER from phone – does that close my account
• I deleted HER from my phone and didn’t delete my account – how do I close my account?
• I closed my account and when I went to check it was gone, I still had a profile on the app
• I closed my account but a friend told me they can still see it in the app
• I have deleted my Facebook / Instagram profile – how do I close my account now?

My Profile 1

• I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind

Logging In 1

• Issues Logging In

Creating An Account 2

• How do I create an account on HER?
• Authentication Criteria

Facebook & Instagram 4

• Using Facebook & Instagram to join HER
• What data do you use from my Facebook?
• What data do you use from my Instagram?
• Are you going to post anything to my Facebook or Instagram?

Availability 2

• Where is HER available?
• How can I request HER in my country?

Reporting a profile 5

• Reporting a duplicate of a profile
• Reporting a fake profile
• Reporting a fraudulent profile
• Reporting someone for offensive behavior
• How to report a profile

Suspended Profiles 1

• My profile is suspended

Blocking Profiles 1

• Blocking someone on HER

User Not Available 1

• Seeing the User Not Available notification

Location 2

• Sharing your location with HER
• Can people see where I am?

Visibility 2

• Who can see profiles
• Hiding profiles from a specific person

Updating Account Settings 3

• Updating Account Settings
• Changing Passwords
• Updating an email address

Logging Out 1

• Logging out of a HER Account

Closing accounts & deleting profiles 1

• Closing an account on HER

Viewing Profiles 1

• Profiles shown in Meet

Liking Profiles 1

• Liking a profile

Friends 3

• Adding Friends
• Viewing Friends
• Removing Friends

Filters 1

• Filter Settings

Using the Feed 3

• The Feed feature – Global, Local and Events
• Submitting to the Feed
• Reporting a post from the Feed

Likes 2

• Making a Like
• Receiving a Like

Messages 1

• Sending a message on HER

Her Premium features 4

• What is HER Premium?
• What is Online Now?
• What is See Who Liked Me?
• HER Premium features issues

Purchasing HER Premium 2

• How to purchase HER Premium
• Creating a new account as a HER Premium member

Cancelling a HER Premium Subscription 2

• Cancelling a subscription to HER Premium
• Requesting a Refund

Who Has Access to Her Premium 1

• Who Has Access to Her Premium?

How to behave on HER 3

• Terms of Service
• Privacy Policy
• Community Guidelines

How to edit your profile 1

• Update My Profile Images & Text Items

Push Notifications 0

Email Notifications 0

Submitting an idea for the app 1

• How to submit an idea for the app

Contact HER Support Team on support@weareher.com 1

• How to Contact HER Support Team