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I tried to create an account with Facebook, but it failed.
How do I reactivate my account?
I don't have Facebook or Instagram
I did not meet the authentication criteria
Can I hide my profile when I join the community?
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Reporting a Profile
I reported someone by mistake
My profile has been suspended - what do I do?
I broke the Community Guidelines by mistake but would like to update my Profile
My location is not updating on the app since I changed location
I didn't enable location services when I signed up - how do I turn them on?
My account settings are not being saved
What does the heart icon mean on someone's profile?
How can I suggest a gender or sexual identity?
I updated my email address but it has not saved
Why am I seeing the same profiles in Meet?
Are my filters broken, I’m seeing girls too far away?
My HER Premium features aren't working
I don't want to pay to use Her
Cancelling a Premium Subscription
How do I change what I see in the Feed?
How can I delete a post that I made to the Feed?
Blocked & Unavailable profiles
I keep seeing an alert that says ‘User Not Available’
I blocked someone by mistake and want to undo that block.
Bugs & Error Messages
My app keeps crashing
I keep seeing an error message
I deleted HER from phone – does that close my account
I deleted HER from my phone and didn’t delete my account – how do I close my account?
I closed my account and when I went to check it was gone, I still had a profile on the app
I closed my account but a friend told me they can still see it in the app
I have deleted my Facebook / Instagram profile – how do I close my account now?
I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind
Sign Up & Login
Issues Logging In
Creating An Account
How do I create an account on HER?
Facebook & Instagram
Using Facebook & Instagram to join HER
What data do you use from my Facebook?
What data do you use from my Instagram?
Are you going to post anything to my Facebook or Instagram?
Where is HER available?
How can I request HER in my country?
Reporting a profile
Reporting a duplicate of a profile
Reporting a fake profile
Reporting a fraudulent profile
Reporting someone for offensive behavior
How to report a profile
My profile is suspended
Blocking someone on HER
User Not Available
Seeing the User Not Available notification
Sharing your location with HER
Can people see where I am?
Who can see profiles
Hiding profiles from a specific person
Updating Account Settings
Updating Account Settings
Updating an email address
Logging out of a HER Account
Closing accounts & deleting profiles
Closing an account on HER
Meet (Discover Profiles)
Profiles shown in Meet
Liking a profile
Feed (Content and Events)
Using the Feed
The Feed feature – Global, Local and Events
Submitting to the Feed
Reporting a post from the Feed
Likes & Messages
Making a Like
Receiving a Like
Sending a message on HER
Her Premium features
What is HER Premium?
What is Online Now?
What is See Who Liked Me?
HER Premium features issues
Purchasing HER Premium
How to purchase HER Premium
Creating a new account as a HER Premium member
Cancelling a HER Premium Subscription
Cancelling a subscription to HER Premium
Requesting a Refund
Who Has Access to Her Premium
Who Has Access to Her Premium?
How To Guides
How to behave on HER
Terms of Service
How to edit your profile
Update My Profile Images & Text Items
Idea for the app
Submitting an idea for the app
How to submit an idea for the app
Contact HER Support Team
Contact HER Support Team on firstname.lastname@example.org
How to Contact HER Support Team
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