If you are under 18 or don't meet our authentication criteria, your sign up will fail.

Unfortunately, in that case, you won’t be able to create an account on HER.

If you are over 18 & meet the authentication criteria, but still had problems with Facebook/Instagram, we suggest you try deleting the app, reinstalling it and trying the process again.

If you retry the process and still can’t create an account, contact support and we will assist you.