Please make sure you have selected ‘Save’ in the top right hand corner of settings once you have made a change.

If you are still having issues with saving Account Settings please contact support@weareher.com with the following information:

  • Name
  • Email address
  • Email address your Facebook account is registered to OR Instagram ID (depending on the sign in method selected)
  • Date of Birth
  • Device you are using (make and model)
  • Version of the app you are using (you can get this by looking in the appstore and making sure you have the latest version and let us know the version number from there)
  • Screenshot of what you are seeing and screenshot of any alert box that is displaying


We can not review your issue unless you send us all of the above pieces of information so we can accurately locate your account.