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HER

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The HER Guide

Getting Started 4
  • How Do I Create An Account?
  • How Do I Verify My Profile?
  • Edit My Profile
  • Pride Pins
HER Premium 5
  • What is HER Premium?
  • Purchasing HER Premium
  • HER Premium Features
  • Restoring My Purchase
  • Cancel My Subscription
Making Connections 4
  • Meeting Others / Swiping
  • Friends
  • Messages
  • Unmatching
Communities 2
  • Communities FAQ
  • What Countries Is HER Available In?
Account Settings 6
  • Update My Name
  • Change My E-Mail Address
  • Update My Age
  • Push Notifications
  • Log Out of HER
  • Close My Account

Privacy & Safety

COVID-19 1
  • COVID - 19
Blocking & Reporting 6
  • Beware of Scams
  • How To Report A Profile
  • Blocking someone on HER
  • I blocked someone by mistake and want to undo that block.
  • I reported someone by mistake
  • International Safety Resources
Location 4
  • Sharing your location with HER
  • My location is not updating on the app since I changed location
  • Can people see where I am?
  • I didn't enable location services when I signed up - how do I turn them on?
Visibility 5
  • What Data Do You Use From My Facebook?
  • Who can see profiles
  • What data do you use from my Instagram?
  • How do I stop seeing a profile in the app?
  • Are you going to post anything to my Facebook or Instagram?
Our Rules & Regulations 5
  • Terms of Service
  • Privacy Policy
  • In App Safety
  • Community Guidelines
  • Crisis Resources

Troubleshooting

Sign up & Log in 3
  • I tried to create an account with Facebook, but it failed.
  • Issues Logging In
  • How do I reactivate my account?
Suspended profiles 3
  • My profile is suspended
  • My profile has been suspended - what do I do?
  • Suspended for No Face Photo
Account Settings 2
  • My account settings are not being saved
  • I updated my email address but it has not saved
Feed 3
  • How do I change what I see in the Feed?
  • How can I delete a post that I made to the Feed?
  • I keep seeing an alert that says ‘User Not Available’
Bugs & Error Messages 5
  • My HER Premium features aren't working
  • Seeing the User Not Available notification
  • My app keeps crashing
  • I keep seeing an error message
  • What do I do when I receive the message "Unable to Verify"?
My Profile 2
  • I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind
  • Duplicate Account
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Contact Us

HER Support & Partnerships 3
  • Collaborations & Partnerships
  • Submit A Feature Request
  • Contact Our Support Team
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