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Knowledge base
Communities
How To:
4
How do I join a community?
What is a Community?
How do I leave a community?
How do I tag people in a post?
Posts
4
How do I report a post?
Do I have to post in a community?
How do I engage with a post?
Where can I create posts?
Troubleshooting
Sign up & Log in
4
I tried to create an account with Facebook, but it failed.
How do I reactivate my account?
I did not meet the authentication criteria
Can my Facebook friends see that I signed up for HER?
Reporting a Profile
1
I reported someone by mistake
Suspended profiles
1
My profile has been suspended - what do I do?
Location
2
My location is not updating on the app since I changed location
I didn't enable location services when I signed up - how do I turn them on?
Account Settings
2
My account settings are not being saved
I updated my email address but it has not saved
Meet Profiles
1
Why am I seeing the same profiles in Meet?
HER Premium
3
My HER Premium features aren't working
I don't want to pay to use Her
Cancelling a Premium Subscription
Feed
2
How do I change what I see in the Feed?
How can I delete a post that I made to the Feed?
Blocked & Unavailable profiles
2
I keep seeing an alert that says ‘User Not Available’
I blocked someone by mistake and want to undo that block.
Bugs & Error Messages
2
My app keeps crashing
I keep seeing an error message
My Profile
2
I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind
Duplicate Account
Closing Account
4
I deleted HER from phone – does that close my account
I closed my account and when I went to check it was gone, I still had a profile on the app
I closed my account but a friend told me they can still see it in the app
I have deleted my Facebook / Instagram profile – how do I close my account now?
Sign Up & Login
Creating An Account
3
How do I create an account? (Sign up & Log in)
Authentication Criteria
How can I sign up for HER?
Logging In
1
Issues Logging In
Facebook & Instagram
3
What data do you use from my Facebook?
What data do you use from my Instagram?
Are you going to post anything to my Facebook or Instagram?
Phone Number Login
2
Using Phone Number Login to Sign into HER
Linking your existing HER profile to your Phone Number Login profile
Apple Login
0
Availability
3
Where is HER Available?
How can I request HER in my country?
Is HER available as a website?
Profiles
Reporting a profile
2
Reporting a fake profile
How to report a profile
Suspended Profiles
1
My profile is suspended
Blocking Profiles
1
Blocking someone on HER
User Not Available
2
Seeing the User Not Available notification
What do I do when I receive the message "Unable to Verify"?
Privacy
Location
2
Sharing your location with HER
Can people see where I am?
Rules & Regulations of HER
3
Terms of Service
Privacy Policy
Community Guidelines
Visibility
2
Who can see profiles
How do I stop seeing a profile in the app?
Account Settings
Updating Account Settings
3
Updating Account Settings
How to verify my account
Updating an email address
Logging Out
1
Logging out of a HER Account
Closing accounts & deleting profiles
1
Closing an account on HER
Meet (Discover Profiles)
Viewing Profiles
1
Profiles shown in Meet
Liking Profiles
3
Liking a profile
What does swiping left and swiping right mean?
How to: Meet Section
Friends
3
Adding Friends
Viewing Friends
Removing Friends
Filters
1
Filter Settings
Boost Profile
1
How to Boost your profile
Feed (Content and Events)
Using the Feed
1
Reporting a post from the Feed
Likes & Messages
Likes
1
Receiving a Like or Friend Add
Messages
2
Sending a message on HER
Icebreakers
Her Premium
Her Premium features
5
What is HER Premium?
What is Online Now?
What is See Who Liked Me?
HER Premium features issues
What are Premium Filters?
Purchasing HER Premium
1
Purchasing HER Premium
Cancelling a HER Premium Subscription
2
Cancelling a subscription to HER Premium
Requesting a Refund
Who Has Access to Her Premium
0
Premium Pricing
0
How To Guides
How to edit your profile
3
Update My Profile Images & Text Items
Update My Profile (How to About Me/Fun Facts)
Update My Profile (How to Photos)
App Buttons
1
App button basics
Notifications
Push Notifications
1
Enabling/Disabling Push Notifications
Idea for the app
Submitting an idea for the app
1
How to submit an idea for the app
HER Support and Partnerships
HER Support and Partnerships
2
How to Contact HER Support Team
Collaboration/Partnerships