HER

How To: 4

• How do I join a community?
• What is a Community?
• How do I leave a community?
• How do I tag people in a post?

Posts 4

• How do I report a post?
• Do I have to post in a community?
• How do I engage with a post?
• Where can I create posts?

Sign up & Log in 4

• I tried to create an account with Facebook, but it failed.
• How do I reactivate my account?
• I did not meet the authentication criteria
• Can my Facebook friends see that I signed up for HER?

Reporting a Profile 2

• I reported someone by mistake
• In App Safety

Suspended profiles 1

• My profile has been suspended - what do I do?

Location 2

• My location is not updating on the app since I changed location
• I didn't enable location services when I signed up - how do I turn them on?

Account Settings 2

• My account settings are not being saved
• I updated my email address but it has not saved

Meet Profiles 1

• Why am I seeing the same profiles in Meet?

HER Premium 3

• My HER Premium features aren't working
• I don't want to pay to use Her
• Cancelling a Premium Subscription

Feed 2

• How do I change what I see in the Feed?
• How can I delete a post that I made to the Feed?

Blocked & Unavailable profiles 2

• I keep seeing an alert that says ‘User Not Available’
• I blocked someone by mistake and want to undo that block.

Bugs & Error Messages 2

• My app keeps crashing
• I keep seeing an error message

My Profile 2

• I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind
• Duplicate Account

Closing Account 4

• I deleted HER from phone – does that close my account
• I closed my account and when I went to check it was gone, I still had a profile on the app
• I closed my account but a friend told me they can still see it in the app
• I have deleted my Facebook / Instagram profile – how do I close my account now?

Creating An Account 3

• How do I create an account? (Sign up & Log in)
• Authentication Criteria
• How can I sign up for HER?

Logging In 1

• Issues Logging In

Facebook & Instagram 3

• What data do you use from my Facebook?
• What data do you use from my Instagram?
• Are you going to post anything to my Facebook or Instagram?

Phone Number Login 2

• Using Phone Number Login to Sign into HER
• Linking your existing HER profile to your Phone Number Login profile

Apple Login 0

Availability 3

• Where is HER Available?
• How can I request HER in my country?
• Is HER available as a website?

Reporting a profile 2

• Reporting a fake profile
• How to report a profile

Suspended Profiles 2

• My profile is suspended
• Suspended for No Face Photo

Blocking Profiles 1

• Blocking someone on HER

User Not Available 2

• Seeing the User Not Available notification
• What do I do when I receive the message "Unable to Verify"?

Location 2

• Sharing your location with HER
• Can people see where I am?

Rules & Regulations of HER 3

• Terms of Service
• Privacy Policy
• Community Guidelines

Visibility 2

• Who can see profiles
• How do I stop seeing a profile in the app?

Updating Account Settings 3

• Updating Account Settings
• How to verify my account
• Updating an email address

Logging Out 1

• Logging out of a HER Account

Closing accounts & deleting profiles 1

• Closing an account on HER

Viewing Profiles 1

• Profiles shown in Meet

Liking Profiles 3

• Liking a profile
• What does swiping left and swiping right mean?
• How to: Meet Section

Friends 3

• Adding Friends
• Viewing Friends
• Removing Friends

Filters 1

• Filter Settings

Boost Profile 1

• How to Boost your profile

Using the Feed 1

• Reporting a post from the Feed

Likes 1

• Receiving a Like or Friend Add

Messages 2

• Sending a message on HER
• Icebreakers

Her Premium features 5

• What is HER Premium?
• What is Online Now?
• What is See Who Liked Me?
• HER Premium features issues
• What are Premium Filters?

Purchasing HER Premium 1

• Purchasing HER Premium

Cancelling a HER Premium Subscription 2

• Cancelling a subscription to HER Premium
• Requesting a Refund

Who Has Access to Her Premium 0

Premium Pricing 0

How to edit your profile 3

• Update My Profile Images & Text Items
• Update My Profile (How to About Me/Fun Facts)
• Update My Profile (How to Photos)

App Buttons 1

• App button basics

Push Notifications 1

• Enabling/Disabling Push Notifications

Submitting an idea for the app 1

• How to submit an idea for the app

HER Support and Partnerships 3

• How to Contact HER Support Team
• Collaboration/Partnerships
• Need additional resources?