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I tried to create an account with Facebook, but it failed.
How do I reactivate my account?
I did not meet the authentication criteria
Can I hide my profile when I join the community?
Can my Facebook friends see that I signed up for HER?
Reporting a Profile
I reported someone by mistake
My profile has been suspended - what do I do?
My location is not updating on the app since I changed location
I didn't enable location services when I signed up - how do I turn them on?
My account settings are not being saved
How can I suggest a gender or sexual identity?
I updated my email address but it has not saved
Why am I seeing the same profiles in Meet?
My HER Premium features aren't working
I don't want to pay to use Her
Cancelling a Premium Subscription
How do I change what I see in the Feed?
How can I delete a post that I made to the Feed?
Blocked & Unavailable profiles
I keep seeing an alert that says ‘User Not Available’
I blocked someone by mistake and want to undo that block.
Bugs & Error Messages
My app keeps crashing
I keep seeing an error message
I deleted HER from phone – does that close my account
I deleted HER from my phone and didn’t delete my account – how do I close my account?
I closed my account and when I went to check it was gone, I still had a profile on the app
I closed my account but a friend told me they can still see it in the app
I have deleted my Facebook / Instagram profile – how do I close my account now?
I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind