HER

Sign up & Log in 5

• I tried to create an account with Facebook, but it failed.
• How do I reactivate my account?
• I did not meet the authentication criteria
• Can I hide my profile when I join the community?
• Can my Facebook friends see that I signed up for HER?

Reporting a Profile 1

• I reported someone by mistake

Suspended profiles 1

• My profile has been suspended - what do I do?

Location 2

• My location is not updating on the app since I changed location
• I didn't enable location services when I signed up - how do I turn them on?

Account Settings 3

• My account settings are not being saved
• How can I suggest a gender or sexual identity?
• I updated my email address but it has not saved

Meet Profiles 1

• Why am I seeing the same profiles in Meet?

HER Premium 3

• My HER Premium features aren't working
• I don't want to pay to use Her
• Cancelling a Premium Subscription

Feed 2

• How do I change what I see in the Feed?
• How can I delete a post that I made to the Feed?

Blocked & Unavailable profiles 2

• I keep seeing an alert that says ‘User Not Available’
• I blocked someone by mistake and want to undo that block.

Bugs & Error Messages 2

• My app keeps crashing
• I keep seeing an error message

Closing Account 5

• I deleted HER from phone – does that close my account
• I deleted HER from my phone and didn’t delete my account – how do I close my account?
• I closed my account and when I went to check it was gone, I still had a profile on the app
• I closed my account but a friend told me they can still see it in the app
• I have deleted my Facebook / Instagram profile – how do I close my account now?

My Profile 2

• I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind
• Duplicate Account