If you are under 18 or don't meet our authentication criteria, your sign up will fail. If this is the case, unfortunately you won’t be able to create an account on HER.

If you are over 18 & meet the authentication criteria, but still have problems with Facebook/Instagram, try deleting the app, reinstalling it and trying the process again.

If you retry the process and still can’t create an account, contact support and we will assist you.