To request a refund from the Apple App Store you must contact Apple directly as all refund requests are handled by Apple, not HER.

If you wish to request a refund please:
Go to iTunes
Select your Apple ID (your email for your Apple ID)
Select Purchase History
Find the HER transaction
Select Report Problem
Alternatively you can contact

To request a refund from the Playstore please:
Send an email to with
Your order number (found in the order confirmation email or in your Google Wallet) Looks like: GPA.1234-1234-1234-12345
Reason for refund request

We will respond to your request as soon as possible