Having a secondary login method for your account is crucial to ensure you can always access your profile, even if you lose access to your primary login method. Whether you've misplaced your phone, had it stolen, or need to update your login information, adding an alternative login method provides peace of mind. 

Here's how you can add or change your login method based on the device you use to access our app:

For iOS Users

• On the menu bar, tap the '...' (three dots) button in the lower-right corner.
• Tap "My Profile."
• In the upper-left corner, tap the '⚙️' (settings) icon.
• Select "Connected Accounts."
• Enable one of our supported methods (Apple ID, Instagram, Facebook, Phone number) by toggling the switch ON.
• Complete the authentication flow for the chosen login method.
• You should now see a ✅ next to the newly added method.
• Repeat the above steps to link any additional accounts you wish.

For Android Users

• Tap the "⋮" (three dots) button in the upper-right corner.
• Select "Settings."
• Choose "Connected Accounts."
• Enable one of our supported methods (Google, Instagram, Facebook, Phone number) by toggling the switch ON.
• Complete the authentication flow for the selected login method.
• You should now have a ✅ next to the newly added method.
• Repeat the above steps to link any additional accounts you'd like.

It Says I Have An Existing HER Account

Having trouble linking your account? No worries, we've got you covered. If you come across a message saying, "This account is connected to an existing HER account. First, disconnect it from the existing HER account, then connect it here." don't panic! It simply means you more than likely have another account with us that’s using the same information. Double trouble! 😈😈

Just reach out to Our Support Team and give them all the details about your accounts, including the one you were trying to link. We'll take care of the nitty-gritty stuff and guide you through the next steps to remove your extra account. That way you can get back to what matters: making those sweet sweet connections. 🤘😤

I’m Locked Out Of My Account

If you find yourself locked out of your account and you don't have a secondary login method, we sadly won't be able to recover your previous profile for you. We know how frustrating it is to hear that 😔 But our awesome Support Team can still out help by ensuring that your account is deleted, allowing you to start fresh and create a brand new profile on HER.

Simply reach out to our dedicated Support Team and they will walk you through the process of verifying your identity to confirm account ownership and authorize your deletion request. We're here to make sure you have a clean slate to kick-start your journey on HER. Let's get you back on track and ready to build some amazing relationships! 👩‍❤️‍👩